All of us require help in the form of access to information time and again. Many of us use sites like Google, Quora, Facebook to get answers to our questions. But for a vast majority of Indians who are illiterate and poor, access to information is very limited. The goal of this project is to create a generic voice-based mobile-crowd-sourced helpline that can provide similar access to information. The same helpline can cater to a variety of information needs in different domains such as health, education, agriculture, judiciary, finance etc. The planned helpline is asynchronous, based on mobile crowd-sourcing and utilizes the services of people who can provide help during their free time. The fact that it is voice-based makes it very accessible to all, independent of literacy level or tech suaveness.

The goal of the helpline is to provide access to information (person-to-person) for a population that is illiterate and poor. For example, in the health domain, the helpline can provide information about diabetes, maternal health care, pregnancy support, preventive care etc. In the agriculture domain, it can provide information about crops, diseases, best practices etc. In the education domain, it can provide career guidance.